Shipping policy

All orders placed through our website and requiring parcel post will be sent with an Australia Post tracking number, which you will receive through email confirmation when your order has been dispatched. 

If you have any questions regarding the where abouts of your parcel please, have your tracking number handy and contact Australia Post directly, as we cannot assist with tracking number inquiries. 

Please refer to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for accurate delivery calculation to your area.

Spewin' you really wanted that tee and now it's out of stock!  Don't stress, in most cases an out of stock item will be restocked in 4 to 5 weeks.  The exception is our range of Aboriginal flag products which we no longer sell because of the Aboriginal flag licensing agreements with WAM Clothing. You can read more about that here. Want to be the first to hear when our stock drops and when our new products land then make sure to sign up to our mailing list and follow our socials to be notified first.

Orders are posted through Australia Post. Once we receive your order, we will post your goodies within 3 business days.

Please allow up to 10 days for delivery.

When we pop your order in the post box, you will receive an email saying your order is on its way and a tracking number from Australia Post. 

Please refer to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for accurate delivery calculation to your area.

Presales

Sometimes, we presale our tees. Please take note of the estimated delivery date detailed in the product description to see when your Clothing The Gap package will arrive.

Clothing The Gap proudly posts locally and worldwide.

We get so excited when we get to share and send our products around the world!

We post internationally via Australia Post Air and we ship within 2 business days once we receive the order. 

Shipping time varies depending on location, shipment method and other factors.

Shipping charges depend on the weight and country of origin. Postage will be displayed at checkout. 

Returns and exchanges

Oops, you made a mistake with your order! 

Maybe you entered the wrong address, size or tee color?

No stress but what you need to do is move quickly because we aim to get our orders out within 24 hours.

The best way to reach the Clothing The Gap fam our customer service email at hello@clothingthegap.com.au

 Just include your name and order number in the email and details of what you would like to change and we'll get back to you. 

Ohhh, sorry!! We're really trying  **facepalm**...Clothing The Gap are still totally newbies to this whole amazing world of being a well supported brand. 

We love how much our community of supporters has grown so fast, but it means that we've also had to grow our processes quickly too. We're not afraid to admit we're still working it out...and that we struggle with technology at times! We're also training up new staff from the Aboriginal Community to help us manage the load and we thank you in advance for your patience. 

Thanks for coming on this journey with us...just like you, we can't wait until this process is 100% nailed. 

For now, if we get your order wrong or we miss an item, please don't be shy in letting us know. Send us an email at hello@clothingthegap.com.au and include your name and order number in the email and details of what is wrong and we'll get back to you back ASAP to make it right again. 

Change of heart... it's all good.  

Wrong size... don't stress. 

Or maybe we got your order wrong! So sorry!  

We want all our supporters to be 100% happy with your order so, we are more than happy to offer an exchange or refund. 

Couple of things to consider: 

We offer a 14-days Return & Exchange Policy. So you can return your purchase up to 14 days from the day you receive your order. 

There is no return policy on masks.

The Clothing The Gap fam has the right to assess the age and condition of returned merchandise that has been purchased prior to processing a refund or exchange. The items must be unused. 

The customer is responsible for return postage fees to Clothing The Gap located in Preston, Victoria, 3072.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.

Please visit our Returns and Exchanges page for the downloadable PDF returns form. Please include this when posting and returning your order.

When returned items are received and inspected, the customer receives a confirmation email notifying them about the status of the refund and/or exchange.

We will exchange or refund your order within 10 working days. The refund will automatically be applied to customer's credit card or original payment method shortly after.

We work hard to ensure all our supporters are 100% happy and we thank you for being part of the Clothing The Gap fam x  

Payments

All payments for items purchased through the Clothing the Gap online will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase. We accept: American Express, Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shopify Pay and Afterpay (for Australian customers only).

Clothing the Gap proudly offers Afterpay to Australian customers as a payment option for purchases made through our online store. Afterpay is an interest free, deferred payment method that allows you to shop now, receive now, and pay later via four equal fortnightly instalments.

Making a payment with Afterpay

You can complete your Clothing the Gap purchase with Afterpay by selecting ‘Afterpay’ as your payment method at checkout and entering in your existing Afterpay account details or registering for a new Afterpay account. For customers using Afterpay for the first time, your first instalment will be processed at the time of purchase. For existing Afterpay customers, your first instalment will be processed 14 days from the date of purchase. There is no minimum purchase requirement to use Afterpay for online orders, however maximum transaction limits apply to your Afterpay account, which may vary from time to time. You can check your personal transaction limit by logging into your Afterpay account. Afterpay may require ID Verification to use Afterpay as a payment option. For more information on this process please visit the Afterpay Website. Please note, Afterpay may impose late payment fees if you are unable to make a payment by the scheduled date. Late payments currently incur a $10 late payment fee, with an additional $7 fee where a payment remains outstanding for a total period of 7 days. If you have any questions in relation to fees, payments or your Afterpay account, please contact Afterpay directly here, as Clothing the Gap are unable to assist with enquiries relating to fees or accounts. For full details on registering for an Afterpay account, including eligibility and other terms and conditions, please visit the Afterpay website.

Returning items purchased with Afterpay

Purchases made through Afterpay on the Clothing the Gap website are subject to the same Returns and Exchange policy as for purchases via other payment methods. Where you are entitled to a refund of your order, any remaining instalments left on your Afterpay payment plan will be cancelled, and the amount paid to date will be refunded to you directly by Afterpay.

Products

All our adult tees are a unisex cut. The sizing is pretty standard but, if you want the specifics check out our sizing charts.

Great question! We think about ethical clothing and sustainability a lot at Clothing The Gap. 

Where possible we try to make our products in Australia but, due to manufacturing supply chains and costs this is not always possible. 

However we are proud that some, of our products are made in Australia and meet the Ethical Clothing Australia (ECA) accreditation.  This may mean these products might be a little more expensive but, totally worth it because we are keeping our economy and businesses strong locally. These products that meet the ECA requirements will have this logo below in the product description.

We are actually the first Aboriginal Business to get this ECA accreditation! Yay!

Answer coming soon!

Other FAQ's

Clothing the Gap is an Aboriginal owned and Aboriginal led social enterprise, uniting people through fashion and cause.  You can read more about our why and impact here.

We are a registered Aboriginal business at Supply Nation and Kinaway Victorian Aboriginal Chamber of Commerce.

We make our T-shirts for everybody to wear and celebrate! Our clothing works to unite people through fashion and cause. We invite you to wear anything you are comfortable with wearing.

To make it even easier we have created ally friendly and mob only symbols, which you can find in all our product descriptions. 

 

Watch this space!

Yes we do, but only with our Carla Scotto 'Always Was, Always Will Be' range of merchandise. 

The bulk order discount is 30% off the recommended retail price for orders of more than $1000. 

The bulk order option is perfect for organisations, business and schools in the lead up to events such as NAIDOC and Reconciliation Week. 

To read more about bulk orders and download our order form - click here

We sure do! 

If you sign up to our mailing list,  we will email you the special code for 10% of your next order.

Promise to only email you deadly stuff!

Please note: you can only use ONE discount at a time at check out.