Returns & Exchanges
Click here to download Returns and Exchange PDF
Our goal is for you to love what you have purchased.
If for any reason you don't, here's what to do...
Wanting to return or exchange something?
If you aren’t 100% happy with your online order, we are more than happy to offer an exchange or refund and you can return your purchase up todays from the day you purchased it unused.
Please allow up to 14 days for your purchase to be processed.
Clothing The Gap has the right to assess the age and condition of returned merchandise that has been purchased prior to processing a refund or exchange. Please contact us prior to returning your item/s back.When will my refund be processed?
As soon as your return is received and processed, you will receive a confirmation email from us to let you know your refund has been issued. Please allow up to 14 days for your refund to appear in your account. We will always do our best to process all returns as soon as possible. If you have posted your return but haven’t heard back, please feel free to contact us and we will look into this for you.
Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions;
- Although you may try on an item, all return products must be in new and unused condition, with swing tickets attached.
- The customer is responsible for any postage fees for returns.