Returns & Exchanges
Our goal is for you to love what you have purchased. If for any reason you don't, here is what to do...
Click here to download Returns and Exchange PDF.
Wanting to return or exchange something?
If you aren’t 100% happy with your online order, we are more than happy to offer an exchange or refund.
- You can return your purchase up to 14 days from the day you receive your item.
- You will be responsible for any postage fees for returns.
- Clothing The Gap has the right to assess the age and condition of returned merchandise that has been purchased prior to processing a refund or exchange. Although you may try on an item, all return products must be in new and unused condition.
- Please complete the returns form and include it with your items. All returns and exchanges to be delivered to: Clothing The Gap, Att: The Fam, Po Box 414, Preston, 3072, Victoria, Australia.
When will my refund be processed?
- As soon as your return is received and processed, you will receive a confirmation email from us to let you know your refund has been issued.
- Please allow up to 10 days for your exchange and/or return to be processed and for your refund to appear in your account.
We will always do our best to process all returns as soon as possible. If you have posted your return but haven’t heard back, please feel free to contact us and we will look into this for you.